At Magsone, customer satisfaction is our priority.
If you’re not completely satisfied with your purchase, we offer the following refund and cancellation policy:
1. Cancellation :You can cancel your order within 24 hours of placing it, provided that the order has not yet been shipped. To cancel an order, please contact our customer service team at [email/contact number] with your order details. If the order has already been shipped, you will need to follow the return process below.
2. Refunds : If you receive a damaged or defective product, we offer a full refund or exchange upon verification of the issue.Refunds for products that are not defective are provided only if the item is returned unused, in its original condition, and within 14 days of receipt.Refunds will be processed to the original payment method and may take 7-10 business days depending on your bank or payment provider.
3. Return : Process To initiate a return, please contact our customer service team with your order details. You will be given instructions on how to return the product.The customer is responsible for return shipping costs unless the item is defective or we made an error in your order.
4. Non-Refundable Items : Certain items, including clearance or sale products, may not be eligible for return or refund. These exceptions will be clearly noted on the product page.
5. Changes to the Policy Magsone reserves the right to modify or update this policy at any time. Please review this page periodically for any changes.